ProfitLearn Workshop: The Gift of Giving Great Service!admin February 4, 2017
In all businesses, one of the most important ingredients of the marketing mix for products and services is to identify and satisfy customer needs. High quality customer service helps to create strong customer loyalty.
By building a strong “culture of service” in your business, you will create a level of consistency at every touch point of the client’s experience, putting you above the rest!
If you want to improve the level of service you offer, this workshop will:
• Help you understand how you are perceived by your customers, your peers or your managers;
• Give you a baseline in which to measure your own success in sales & service while defining your areas of “opportunities” for improvement;
• Assist you in setting and establishing your own personal vision for giving great service in your business.
Facilitator: Kelly Deagle, The Retail Connection